These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("Client," "you," "your") and Mia Sindeeva ("Consultant," "I," "me," "my"), governing your purchase and use of consulting and coaching services ("Services") offered through sindeeva.com and related platforms. By purchasing, booking, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, do not purchase or use the Services.
1. Acceptance of Terms. By booking a session, purchasing a package, or otherwise engaging the Services, you affirm that you are at least eighteen (18) years of age, that you have the legal capacity to enter into binding contracts, and that you accept these Terms on your own behalf or, if applicable, on behalf of an organization you are authorized to represent. Your acceptance is evidenced by completing payment, booking a session, or otherwise communicating agreement.
2. Nature of Services. The Services consist of one-on-one consulting and coaching sessions focused on professional development, leadership, decision-making, communication, performance, and related business and personal effectiveness topics. Because professional and personal life are interconnected, sessions may at times touch upon personal, emotional, relational, or internal themes that affect work and well-being. Such discussions remain coaching and consulting in nature and do not transform the Services into therapy, counseling, or clinical care. The Consultant offers frameworks, perspectives, observations, and practical guidance based on professional training and experience. Sessions are conducted remotely via mutually agreed video conferencing platforms, including but not limited to Microsoft Teams, Zoom, Google Meet, or any other secure online platform agreed between the parties.
3. Not Therapy or Medical Care. The Services are not psychotherapy, psychological treatment, mental health diagnosis, medical advice, substance abuse treatment, or any form of clinical mental health care. The Consultant is not licensed to practice psychology, psychiatry, or any clinical mental health profession in the State of Florida or elsewhere in the United States, and does not hold herself out as such. The Consultant's academic degrees and professional certifications were obtained outside the United States and have not been evaluated, equivalized, or recognized by any United States licensing or accreditation body. The Services are not a substitute for care provided by a licensed mental health professional, physician, or other qualified medical practitioner. If you are experiencing a mental health crisis, suicidal thoughts, self-harm, or thoughts of harming others, do not contact the Consultant or wait for your next session — instead, contact emergency services immediately by dialing 911, or call or text 988 (Suicide and Crisis Lifeline). The Consultant is not available for crisis intervention and the Services are not designed for emergency situations. If at any point the Consultant determines, in her sole discretion, that your needs would be better served by a licensed clinical professional, she may decline to continue the engagement and may provide general referrals at her discretion. The Consultant has no obligation to provide ongoing care or to remain available outside of scheduled sessions.
4. Eligibility. The Services are intended for adults aged eighteen (18) or older who are not in active mental health crisis and who are not seeking treatment for clinical psychological conditions. By booking, you represent that you meet these eligibility requirements. The Consultant reserves the right to decline service, refund payment, and terminate the engagement at any time if she determines, in her sole discretion, that the Services are not appropriate for you.
5. Service Descriptions. The Consultant currently offers the following service tiers: (a) Discovery Call — a complimentary 45-minute introductory conversation, not a substitute for a paid session and not intended to deliver substantive guidance; (b) Single Session — a 60-minute working session at the standard rate, paid per session; (c) Monthly Package — four (4) sessions of 60 minutes each, intended to be completed within one (1) calendar month from the purchase date; (d) 3-Month Partnership — twelve (12) sessions of 60 minutes each, intended to be completed within three (3) months from the purchase date; (e) 6-Month Engagement — twenty-four (24) sessions of 60 minutes each, intended to be completed within six (6) months from the purchase date. Pricing is published at sindeeva.com and at the point of purchase. Prices are subject to change at any time, but published prices apply to engagements purchased before any price change takes effect.
6. Booking and Scheduling. Sessions are booked through the Consultant's scheduling system. Booking constitutes a binding reservation of the Consultant's time. Bookings made fewer than six (6) hours before the requested time may not be confirmed and the Consultant reserves the right to decline such bookings without obligation. Time slots are confirmed only upon receipt of payment (for paid services) and, for package sessions, upon manual confirmation by the Consultant.
7. Payment Terms. All payments are processed in United States Dollars (USD) and are due in full at the time of booking or purchase. Payments are processed through Stripe, Inc. ("Stripe"). Your payment information is handled by Stripe in accordance with Stripe's terms and privacy policy. The Consultant does not receive or store your full payment card information. You are responsible for any applicable bank fees, currency conversion fees, or charges levied by your card issuer. If a payment fails, is reversed, or is charged back without legitimate cause, the Consultant reserves the right to suspend Services, withhold session bookings, and pursue collection of any owed amounts, including reasonable attorneys' fees and costs. Filing a chargeback without first contacting the Consultant in good faith to seek resolution is a material breach of these Terms.
8. Cancellation and Rescheduling. You may reschedule or cancel a session at least twenty-four (24) hours in advance through your booking link or by emailing mia@sindeeva.com. Cancellations or no-shows occurring less than 24 hours before the scheduled session forfeit the session; the session is considered used and is not refundable, replaceable, or rescheduleable. The Consultant understands that life is unpredictable, and occasional last-minute changes are accommodated in good faith. However, repeated late cancellations or no-shows — defined as five (5) or more within any 90-day period — may result in termination of the engagement at the Consultant's discretion, with no refund for unused sessions. If the Consultant must cancel or reschedule a session, she will provide as much notice as reasonably possible and will offer to reschedule the session at a mutually agreeable time. In rare cases where rescheduling is not feasible, the Consultant will issue a credit or refund for that session at her discretion.
9. Refund Policy. Single Sessions are refundable if cancelled at least 24 hours before the scheduled session. Sessions cancelled less than 24 hours in advance, no-shows, and completed sessions are non-refundable. Package purchases are refundable only on the following terms: (a) refund requests must be submitted in writing to mia@sindeeva.com within fourteen (14) calendar days of the original purchase date; (b) refunds are issued only for unused sessions, prorated based on the per-session value of the package, calculated as the package price divided by the total number of sessions in the package; (c) sessions completed, no-shows, and sessions cancelled with less than 24 hours' notice are deemed used and are not eligible for refund; (d) after fourteen (14) days from purchase, no refunds will be issued under any circumstances, and remaining sessions remain available for use within the package timeframe. All refunds are subject to deduction of non-refundable third-party payment processing fees (currently 2.9% plus $0.30 per transaction, charged by Stripe), which are not returned to the Consultant when a refund is processed. The Consultant retains sole discretion to issue or decline refunds outside the policies stated above; any discretionary refund is a one-time accommodation and does not establish a precedent or waive these Terms. Approved refunds are issued via the original payment method through Stripe and may take 5–10 business days to appear in your account.
10. Package Sessions and Expiration. Package sessions are designed to be completed within the package timeframe (one month, three months, or six months as applicable). Sessions remaining unused at the end of the package timeframe are forfeited unless the Consultant, at her sole discretion, agrees to a brief extension. Expired sessions have no cash value and cannot be transferred to another person, applied as credit toward other services, or refunded. Package sessions are personal to the purchaser and may not be transferred, sold, gifted, or shared with any other individual.
11. Confidentiality. The Consultant takes the confidentiality of session content seriously. Information shared by you during sessions, including the content of discussions, notes, and any documents you provide, will be treated as confidential and will not be disclosed to third parties except as set forth in these Terms or as required by law. The Consultant may retain general session notes, scheduling records, and payment records for business purposes. Any such records are stored securely and used only for the purpose of providing Services and complying with legal and tax obligations.
12. Limits of Confidentiality. Confidentiality has narrow but important legal limits. The Consultant may be required to disclose information shared during sessions in the following circumstances: when required by court order, subpoena, or valid legal process; when there is a credible and imminent risk of serious harm to you or another identifiable person, in which case the Consultant may contact appropriate emergency services; when disclosure is necessary to comply with applicable law or mandatory reporting obligations; when you provide express written consent to disclosure; or to the Consultant's accountants, attorneys, or other professional advisors under obligations of confidentiality, where necessary for the operation of the business. Because the Consultant is not a licensed mental health professional, the Services are not protected by therapist-patient or psychologist-patient privilege under any law of any jurisdiction, and information shared may be discoverable in legal proceedings. These limits are standard for non-clinical professional services and exist to protect both parties.
13. Client Responsibilities. You agree to provide accurate, current, and complete information when booking and communicating with the Consultant; to show up on time for scheduled sessions and use a reliable internet connection and quiet environment for video sessions; to engage in sessions in good faith and treat the Consultant with respect and professionalism; to take full responsibility for your own decisions, actions, and the outcomes that result from them; to seek appropriate professional help (medical, legal, financial, mental health) for any matters that fall outside the scope of consulting and coaching; and to notify the Consultant promptly of any change in circumstances that may be relevant to the engagement.
14. No Guarantees. The Consultant makes no representations, warranties, or guarantees regarding the outcomes of the Services. Results vary widely based on individual circumstances, effort, implementation, market conditions, and other factors outside the Consultant's control. Any examples, case studies, anecdotes, or descriptions of past results are illustrative only and do not predict or guarantee any specific outcome for you. You acknowledge that the Services do not guarantee improvements in income, business performance, career outcomes, relationships, mental state, well-being, or any other measurable result.
15. Disclaimers. The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by law, the Consultant disclaims all warranties, including without limitation any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, and any warranties arising out of course of dealing or usage of trade. Without limiting the foregoing, the Consultant does not warrant that the Services will meet your specific requirements, that the Services will be uninterrupted or error-free, or that any information provided will be accurate or reliable for your particular circumstances.
16. Limitation of Liability. To the fullest extent permitted by applicable law, in no event shall the Consultant be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, emotional distress, or personal injury, arising out of or in connection with these Terms or the Services, even if the Consultant has been advised of the possibility of such damages. The Consultant's total cumulative liability arising out of or relating to these Terms or the Services, regardless of the form of action, shall not exceed the total amount you have actually paid to the Consultant for the specific service giving rise to the claim, in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages; to the extent any such limitation is not enforceable in your jurisdiction, the Consultant's liability is limited to the maximum extent permitted by applicable law.
17. Indemnification. You agree to indemnify, defend, and hold harmless the Consultant, including her affiliates, agents, and successors, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of any third party; (d) any decisions or actions you take or fail to take based on the Services; or (e) any claim brought by a third party related to your conduct or use of the Services.
18. Intellectual Property. All content, materials, frameworks, methodologies, exercises, written work, recordings, and other intellectual property created or shared by the Consultant during or in connection with the Services ("Materials") remain the exclusive property of the Consultant. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Materials for your own personal or internal business purposes only. You may not copy, reproduce, distribute, publish, sell, license, transfer, or create derivative works from the Materials, except as expressly permitted in writing by the Consultant. You may not use the Materials to train artificial intelligence or machine learning systems. Nothing in these Terms grants you any ownership rights in the Materials or in any trademarks, logos, or branding used by the Consultant.
19. Recording and Confidentiality of Sessions. Sessions may not be recorded by either party without the express prior written consent of the other party. Unauthorized recording is a material breach of these Terms and may also violate applicable law. The Consultant reserves the right to terminate any session immediately, without refund, if she discovers that the session is being recorded without her consent. If recording is mutually agreed upon, the recording is for the personal, private use of the parties only and may not be shared, published, or distributed.
20. Communications. The primary channel for non-session communication is email at mia@sindeeva.com. The Consultant generally responds within two (2) business days. The Services do not include unlimited between-session communication; brief logistical or clarifying messages are welcome, but extended substantive correspondence between sessions is not part of the Services unless explicitly agreed in advance. By engaging the Services, you consent to receive email communications from the Consultant related to the engagement, including booking confirmations, reminders, follow-ups, and relevant business communications.
21. Termination. The Consultant may terminate any engagement immediately, with or without cause, in her sole discretion. In the event of termination by the Consultant without material breach by you, the Consultant will refund the prorated value of any unused sessions, less applicable processing fees. In the event of termination due to your material breach (including but not limited to abusive behavior, fraudulent payment, unauthorized recording, or violation of these Terms), no refund will be issued. You may terminate your engagement at any time by notifying the Consultant in writing. Sections of these Terms intended to survive termination — including but not limited to confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and class action waiver — survive termination of these Terms.
22. Code of Conduct. You agree to engage with the Consultant respectfully and professionally. The following conduct is grounds for immediate termination of the engagement, without refund: verbal abuse, harassment, threats, intimidation, or hostility toward the Consultant; discriminatory conduct based on race, ethnicity, gender, sexual orientation, religion, disability, or other protected characteristic; sexual harassment or inappropriate sexual conduct of any kind; appearing to sessions under the influence of alcohol or controlled substances such that meaningful engagement is not possible; recording sessions without consent; disclosing confidential information shared by the Consultant in violation of these Terms; or filing fraudulent chargebacks or payment disputes.
23. Force Majeure. The Consultant shall not be liable for any failure or delay in performance caused by events beyond her reasonable control, including but not limited to acts of God, natural disasters, illness, technology outages, internet failures, government actions, war, terrorism, pandemic, or other emergencies. In such cases, the Consultant will work in good faith to reschedule affected sessions but is not liable for any consequential damages resulting from such delays.
24. Governing Law and Jurisdiction. These Terms and any dispute arising out of or relating to them or to the Services shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict-of-law principles. The exclusive jurisdiction and venue for any non-arbitrable dispute shall lie in the state and federal courts located in Miami-Dade County, Florida, and you irrevocably consent to the personal jurisdiction of such courts.
25. Dispute Resolution and Arbitration. Before initiating any formal legal action, the parties agree to first attempt to resolve any dispute through good-faith direct communication. You agree to send a written notice describing the dispute to mia@sindeeva.com and to allow the Consultant at least thirty (30) days to respond and attempt resolution before pursuing further action. If the dispute is not resolved within 30 days, any controversy or claim arising out of or relating to these Terms or the Services shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in Miami, Florida, before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in court for matters relating to intellectual property, unauthorized use of confidential information, or non-payment without first proceeding to arbitration.
26. Class Action Waiver. You and the Consultant agree that any dispute resolution proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. By agreeing to these Terms, you waive any right to participate in a class action against the Consultant.
27. Modifications to Terms. The Consultant reserves the right to modify these Terms at any time. The current version is always available at sindeeva.com/terms. Material changes will be reasonably communicated, but it is your responsibility to review these Terms periodically. Continued use of the Services after modifications constitutes acceptance of the updated Terms. The version of these Terms in effect on the date of your purchase governs that purchase.
28. Severability. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated only to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.
29. Entire Agreement. These Terms, together with any payment confirmation, booking confirmation, and any written agreements signed between you and the Consultant, constitute the entire agreement between you and the Consultant regarding the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. No oral statements or representations made by the Consultant or any other party shall modify these Terms unless agreed in writing. The failure of the Consultant to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision; any waiver must be in writing.
30. Contact. For any questions regarding these Terms or the Services, please contact: Mia Sindeeva, Executive Consultant, email: mia@sindeeva.com, website: sindeeva.com.